Card placement and removal
Corner guides mark the card placement area. The front cut-out makes it easy to lift the card after capture.
Built for clinic registration
Hello ID ScannerSmart ID Scanner
Place your ID. Register with ease.
Place a Hong Kong identity card on the scanner and start a scan in HelloClinic to reduce manual entry. Review the details, then use them to register a new patient or find an existing record.
Requires a HelloClinic subscription.
- Chinese and English names
- HKID number
- Date of birth and gender
Hello ID Scanner product video
From placing the card to patient registration.
Place the card, scan it in HelloClinic, then review the details and patient matches before continuing registration.
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Place the card
Lay the Hong Kong identity card flat inside the marked placement area beneath the camera.
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Start the scan
Open the HKID scan function in the HelloClinic appointment workflow to capture and read the printed details.
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Match and review
Check the extracted details and any suggested patient matches.
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Continue registration
Confirm the patient record or complete the new patient form, then continue the appointment workflow.
Register a new patient or select an existing record.
HelloClinic suggests the next step based on the matches. Staff confirm the patient and review the details before continuing.
Explore the HKID scanning workflow- A new patient
- Open a patient form with the extracted details prefilled, then check them and complete the remaining fields.
- An existing patient
- Compare scanned details with the existing record. Review missing or different fields and choose which details to use, subject to staff permissions.
- More than one possible match
- Review the candidate patients and choose the correct record before continuing.
Hardware designed for the front desk.
A fixed camera and a defined card placement area provide a consistent setup for capturing each card.
A fixed camera above the card
Place the card beneath the camera and start the scan from HelloClinic, without holding a phone over the desk.
Hardware specifications
USB-powered hardware for a fixed card capture position at the front desk.
- Image resolution
- 1080P, approximately 2 megapixels
- Image sensor
- 1/2.7-inch CMOS
- Pixel size
- 3 × 3 μm
- Camera frame rate
- 30 fps
- Power supply
- 5V USB bus power
- Operating current
- Approximately 150–200 mA
- USB cable
- 1.5 m integrated, non-replaceable USB cable
Pricing and ordering
HKD$350per scanner
Shipping included
Includes a 1.5 m integrated, non-replaceable USB cable.
- HelloClinic subscription required
- The HelloClinic subscription is charged separately. OCR recognition has no additional charge. View HelloClinic subscription pricing
- 3-month warranty
- From the date of receipt. One-for-one replacement for faults not caused by user damage, with replacement shipping included.
Common questions
Which identity documents can we use?
The workflow shown here is for Hong Kong identity cards. It reads printed details and does not authenticate identity documents. For other document types, confirm your requirements with our team before ordering.
What if the card details cannot be read?
Retake the photo, or continue registration with manual entry. Always verify the extracted details and selected patient record before use; recognition and matching are not guaranteed to be accurate on every attempt.
What should we check before connecting the scanner?
During a demo, we can review your front desk computer, USB connection, camera permissions and browser environment, together with the way your team registers patients. Confirm the supported requirements before ordering; third-party computer setup and on-site service are not included unless agreed in writing.
Can we cancel an order or return the scanner?
Except where required by law, where we cannot fulfil delivery, or where we agree otherwise in writing, change-of-mind returns, duplicate purchases and unsuitable selections despite accurately disclosed requirements are not refundable. Faults are assessed under the warranty, without affecting statutory rights. Read the Terms of Service and Refund Policy before ordering.
How do we request a warranty replacement?
The 3-month warranty from receipt covers faults not caused by user damage, with one-for-one replacement and warranty replacement shipping included. Contact the original ordering channel or supp@helloclinic.io with proof of purchase and a fault description before sending the unit; inspection may be required. Damage caused by dropping, liquid ingress, improper power, cable pulling or unauthorized modification is excluded. A replacement carries the original warranty's remaining period, subject to statutory rights.
Does buying the scanner include a lifetime subscription?
No. An active HelloClinic subscription is required and charged separately; OCR recognition has no additional charge under the current offer. Subscription expiry does not by itself cancel an unexpired hardware warranty, and does not by itself create a right to return otherwise conforming hardware.