Appointments
Manage clinic appointments and send automated reminders to help patients plan their visits.
Clinic software features
One operating system for the clinic day.
HelloClinic keeps front desk work, consultations, patient communication, billing, inventory, reporting, and security in one clear workspace for Hong Kong clinics.
Appointments & Front Desk
Hello ID Scanner Smart ID Scanner
Place your ID. Register with ease.
Queue Management
Manage the patient queue and help front desk staff coordinate visits.
Equipment Scheduling
Schedule clinic equipment and resources to avoid booking conflicts.
Zoom Video Consultations (Beta)
Create video appointments and Zoom meetings, and send meeting details via WhatsApp.
Internal Notifications
Send in-system notifications to team members to coordinate clinic work.
Consultations & Clinical Tools
Consultation Workflow
Manage consultation notes, prescriptions and investigations in one interface.
AI Consultation Assistant
Use patient context to assist with reviewing clinical information and provide references during consultations.
AI Prescription Safety Check
Receive safety recommendations based on prescribed medications to support clinical review.
Allergy Records & Prescription Conflict Alerts
Record allergens, reactions and certainty, and receive alerts when prescribed medications conflict with recorded allergies to support medication review.
SOAP Consultation Notes
Customise SOAP note formats and reuse consultation templates and common clinical terms.
Prescriptions & Orders
Issue prescriptions and clinical orders within the consultation workflow.
Lab Tests & Investigations
Arrange and track the lab tests and investigations patients need.
Patient Records & Documents
Electronic Health Records (EHR)
Store patient health records in one place for access and management in the cloud.
Patient Overview
Review history, allergies and vital signs, including blood pressure, glucose and temperature.
Consultation History
Review past consultation records to track changes and support ongoing care.
Document & Report Management
Upload and review patient documents and lab reports in one place.
Letter Templates
Create referral letters and sick notes from templates to reduce repeated typing.
Label Printing
Print labels for medication, patient files and documents for identification and organisation.
Patient Communication & Follow-ups
WhatsApp Integration
Confirm, query or reschedule appointments via WhatsApp to communicate with patients.
Email Communication
Send clinic announcements, health information or electronic invoices by email.
Post-consultation Follow-ups
Set follow-up dates and owners, track status and activity, and arrange follow-up appointments.
Patient Timeline
View patient interactions chronologically to review communication and follow-ups.
Billing & Operations
Billing & Checkout
Manage charges, payments and refunds, retain correction records, and print payment and refund receipts.
Treatment Package Management
Manage package purchases, session deductions, remaining units and validity, with extensions, closure, refunds and use across clinics in the same company.
Stock & Inventory Management
Track medication and supply stock, batches and expiry dates, and manage expiring and expired items.
DH-registered Drug Information
Search Department of Health-registered drugs by name, registration number or ingredient, prefill drug details and review registration status to reduce repeated data entry.
Lab Service Management
Manage outsourced lab services and fees, linked to patient records and billing.
Referrer & Source Tracking
Manage referrers and track business sources in appointments and financial reports.
Reports & Analytics
Review clinic data through operational reports and charts to support daily management.
System Settings & Data Security
Permissions Management
Set system permissions for clinicians, nurses and administrative staff by role.
Customisation
Adjust system settings to fit the clinic’s daily workflow.
Cloud & Data Security
Manage clinic data in the cloud with access permissions to protect patient records.
Coming Soon
eHealth Integration (Coming Soon)
Planned connectivity with electronic health records to reduce repeated patient data entry.
Medical Certificate E-signature (Coming Soon)
Planned electronic signing and document management for medical certificates within consultations.
Membership Card Top-ups (Coming Soon)
Planned support for membership top-ups to manage prepaid service balances.