KAKI TECH LIMITED and the HelloClinic team have updated this Refund Policy to help maintain normal service operations and protect the interests of users who use the platform properly.
Policy Update Notice
Due to the malicious abuse of the platform's refund mechanism by a small number of individuals, our transaction costs for payment processing have increased significantly. To maintain normal service operations and protect the rights and interests of all legitimate users, we are adjusting our Refund Policy as follows.
Effective October 22, 2025, all payments completed on the platform are, in principle, not eligible for returns or refunds of any kind.
Discretionary Review
Although we have adopted a no-refund policy, HelloClinic reserves the right to review and process refund requests in special circumstances.
We will assess each request on a case-by-case basis and exercise absolute discretion in deciding whether to approve a refund.
If your exceptional refund request is approved, we may deduct relevant administrative costs from the refund amount, including but not limited to fees charged by payment gateways. The final refund amount will be determined by the Company.
Circumstances Not Eligible for Refund
For the avoidance of doubt, we will not be able to provide any refund in the following circumstances:
Violation of Terms of Service
If your account is suspended or terminated because it has violated HelloClinic's Terms of Service, including use for illegal activities, distribution of malware, or infringement of another person's rights, all fees already paid will not be refunded.
Malicious or Abusive Use
If we determine that an account has engaged in malicious or abusive conduct, such as attacking the system, attempting to crack or bypass system security, or registering accounts in large numbers for abnormal operations, the relevant subscription fees will not be refunded.
Contact Us
If you have any questions about this Refund Policy, please contact our customer support team. We will be pleased to assist you.
- Email: supp@helloclinic.io
Final Interpretation and Amendments
KAKI TECH LIMITED and its HelloClinic team reserve the right of final interpretation of this Refund Policy and the right to amend it at any time.