Dear HelloClinic Users,

We are excited to announce the latest update for HelloClinic! This release (2026-02-02) introduces a brand-new interface for managing appointments, designed to make your front-desk operations smoother than ever. We are also launching a powerful “Referrer” system to help you easily manage business sources and partners.

Below is a summary of the updates. We are committed to continuously optimizing your experience. If you have any questions or suggestions for improvement, please feel free to contact us via WhatsApp at (852) 3500 7677.

✨ New Features

1. Redesigned “New Appointment” Window

We have completely overhauled the layout of the appointment window with a more intuitive split-screen design:

  • Left Side (Patient Management): Quickly search for existing patients or switch to creation mode.
  • Right Side (Appointment Details): Instantly fill in doctor, department, time, and consultation mode details. This design reduces clicks and visual clutter, making the booking process much more efficient.

2. Enhanced “Create New Patient” Workflow

You no longer need to leave the appointment screen to add a new patient! When you click “Create new patient” inside the appointment window, you can now fill out a comprehensive patient profile immediately (including tags, contact info, referrer, etc.) without navigating away. This allows you to build complete records on the fly while setting up an appointment.

3. New Feature: Referrers Management

To help clinics track patient sources and calculate commissions, we have added a full Referrer system:

  • Setup: Go to Settings -> Referrers to add or manage your list of referrers.
  • Assignment: You can assign a specific referrer to a patient directly in their profile.
  • Automation: Once assigned, all future appointments and consultations for that patient will be automatically categorized under that referrer.
  • Tracking: You can view referrer performance in Reports, which is essential for calculating commissions and evaluating marketing effectiveness.

🚀 Updates & Improvements

In addition to new features, we have optimized several existing details to enhance system stability and usability:

  • Menu Reorganization: Reports has been moved under the Clinic menu category for better navigation.
  • Patient Tags: Added an option to include patient phone numbers within patient tags for flexible searching.
  • System Feedback: Updated all system “Toasts” (pop-up notifications) to display specific success or error messages, giving you clearer feedback on your actions.
  • UI Experience: Added “Empty State” designs. Pages with no data will now show helpful illustrations instead of a blank white screen.
  • Report Upgrades: Redesigned the Finance Report and Operations Report for clearer data presentation.
  • Security: Improved the expiration time logic and resend mechanism for verification emails.

🔧 Bug Fixes

Our engineering team has resolved the following known issues. Thank you for your feedback:

  • WhatsApp Business API: Fixed an issue where images, videos, and files failed to display correctly when sent.
  • Document Management: Fixed a “Null Pointer” error related to patient documents.
  • Stripe: Corrected an error regarding subscription time calculations.
  • Performance: Refactored the entire frontend State Management to significantly improve system responsiveness and stability.
  • Appointments: Fixed a bug where appointments scheduled for future dates could not be updated.

Thank you for choosing HelloClinic. We will continue working hard to be your most trusted AI clinic management partner!

Best Regards, The HelloClinic – KAKI TECH LIMITED Team