Dear HelloClinic Users,

To make your clinic’s daily operations smoother and to continue providing a more secure and intelligent medical SaaS experience, we have rolled out a brand new system update today (March 31, 2026)!

This update includes over 20 feature optimizations and bug fixes. The biggest highlight is the addition of the “Zoom Telemedicine Beta” support. We have listened carefully to the feedback from doctors and nurses, making significant upgrades to Electronic Medical Record (EMR) privacy, pharmacy inventory management flexibility, and system security.

Below are the detailed updates and application scenarios for this release:

🌟 Highlight Feature: Telemedicine Beta Launch

  • Seamless Zoom & WhatsApp Automation * Application Scenario: For patients requiring remote follow-ups or isolation, you can now initiate a telemedicine consultation directly within the system!
    • Upgrade Details: Doctors can bind their Zoom accounts in their personal Profiles. When creating a telemedicine appointment, the system will automatically generate a Zoom Meeting URL and send the link to the patient’s mobile phone via HelloClinic’s WhatsApp automation with just one click. This saves significant time otherwise spent manually copying and sending links.

👨‍⚕️ Consultation and Electronic Medical Record (EMR) Experience Upgrades

Safeguarding patient privacy and medical safety is HelloClinic’s top priority:

  • Prescription Drug “Allergy Highlight”: When prescribing medications during a Consultation, if the patient has a recorded allergy to a drug, the system will issue a prominent highlight alert to prevent prescribing errors and ensure medical safety.
  • EMR Permissions and Privacy Protection: Further strengthening patient privacy! If a staff member does not have Consultation permissions, the system will automatically hide the Chief Complaint and Findings when they view a patient’s EMR. This ensures sensitive medical information is only accessible to authorized medical personnel.
  • Standardized SOAP Medical Records: To ensure the uniformity and professionalism of medical record structures, the SOAP fields in Consultations will no longer support customization. They are now fully standardized to: Chief Complaint, Findings, Diagnosis, and Treatment Plan.

💊 More Flexible Pharmacy and Inventory Management

We have optimized various details of pharmacy management to make stocktaking and inbound processes easier:

  • Inventory Report Export and Customizable Columns: Now, whether you are viewing current inventory, outbound, or inbound records, you can freely select the columns to display and support one-click export to xlsx (Excel) spreadsheets, making month-end reconciliation and stocktaking a breeze.
  • More Flexible Time Filtering: Breaking the previous limitation of filtering only by “month”, you can now freely set a “Custom Time Period” to search for inventory movement records.
  • Editable Inbound Records: Previously, no data could be modified after an inbound entry. Now upgraded: except for “Quantity” and “Batch”, other remarks and information can be re-edited, offering higher error tolerance.
  • New “Invoice Number” Field: Added an invoice number record to the pharmacy inventory to easily trace supplier documents.
  • Automated Batches and Label Optimization: Fixed an issue where batches were occasionally not automatically selected during dispensing; additionally, on the printed medication labels, the “Total Outbound Quantity” will now automatically include units (e.g., pills, tubes) for clearer instructions.

🖨️ Document Processing and Checkout Workflow Optimization

  • Fully Customizable Doctor’s Letters: Breaking the previous restriction of fixed titles and content. Now, when printing all doctor’s letters (Referral letters, etc.), you can freely customize the title and content, perfectly adapting to various medical and insurance claim scenarios.
  • Default Time for Sick Leave Certificates: When issuing a sick leave certificate, the system’s default time intelligently adjusts to “from this morning to this afternoon”, reducing the number of manual clicks.
  • Customizable Appointment List Interface: Columns in the appointment list can now be freely toggled on or off, allowing front-desk staff to create a layout that best suits their reading preferences.
  • Clearer Checkout Interface:
    • During checkout, you can freely select the items to be collected first (supporting split payments).
    • The top right corner of each fee category (e.g., consultation fee, medication fee) will directly display the “Total Amount” for that category at a glance.
    • Fixed occasional calculation errors during Receipt printing in the past.
    • System-wide Price Standardization: All monetary amounts across the entire system are forced to display a maximum of 2 decimal places (extra digits will be rounded), ensuring more accurate and unified financial data.

🛡️ System Security, Foolproof Mechanisms, and Performance Enhancements

As a cloud SaaS, we continuously fortify our infrastructure and user experience:

  • Foolproof Design:
    • Restricts each clinic to “must retain at least one SuperAdmin” and “at least one staff member” to prevent accidental deletion resulting in no one being able to log in.
    • All “Delete” buttons within the system now feature a confirmation prompt, bidding farewell to accidental deletion disasters.
    • When uploading files larger than 10MB, the system will immediately pop up a failure alert.
  • WhatsApp Communication Optimization:
    • Now supports “zoom in to view” patients’ WhatsApp images directly within the system!
    • Fixed the issue of WhatsApp images lacking local caching, significantly optimizing loading speeds.
    • Fixed an anomaly where WhatsApp Campaign real-time messages would occasionally get stuck in a pending state.
  • Enterprise-Grade Security Defense:
    • Cloudflare Defense Upgrade: Comprehensively blocks malicious attacks. If excessive API requests are detected, rate limiting will be automatically applied to ensure server stability.
    • Registration Restrictions: Prohibits registration using disposable emails and limits each IP to a maximum of 5 registrations per day to prevent spam accounts.
    • Data Real-time Accuracy and Security: HTTP Response Headers for all APIs have been set to disable browser cache, ensuring that the medical data you see every time is the latest and most accurate from the database.

Thank you for your support of HelloClinic! We will continue to utilize the latest AI and cloud technologies to provide the highest quality management system for clinics in Hong Kong.

Finally, a gentle reminder: if you have any questions during use, or have further feature suggestions, please feel free to contact us via WhatsApp (852) 3500 7677 at any time.

Sincerely, The HelloClinic Team / KAKI TECH LIMITED